Frequently Asked Questions

SnowJam Ski & Snowboard Expo

All attendees must wear a mask at all times regardless of vaccination status. Practice social distancing when able. 

At the live Expo:

Visit our resort and retail vendors in person at the SnowJam Ski & Snowboard Expo. Display your SnowJam Membership (the document you use to enter the event) and have it scanned. The resort will either hand you a physical voucher or one will be emailed to you. 

At the Virtual Expo:

The SnowJam Virtual experience is a new way of claiming your lift ticket vouchers. Log in using your SnowJam Member number and corresponding information during the days of the LIVE event. You will see a tab titled Virtual Experience. Follow the prompts. If you do not receive your lift ticket vouchers, check your spam/junk folder. 

Yes, each confirmed benefit is a part of the SnowJam Expo or Virtual Experience and included with your SnowJam Membership. In order to claim all offers, you must visit each booth during the live or virtual expo. After the events are over, those benefits are no longer available to you. 

No, you can only claim one free or discounted lift ticket to each resort per person. 

No, you are subject to the resort offers in your region.

Multiple attempts to receive benefits may result in cancellation of your SnowJam Membership. 

Yes, lift ticket vouchers will be emailed to you. Please print and bring the voucher to the designated resort when you wish to use it.  If you lose or misplace your voucher, login to your admin panel and you may reprint them. 

First, check your junk/spam/bulk folder. You will be able to access your lift tickets via your SnowJam Member Panel.



  • If there is a typo in your first or last name, you will have to contact us.
  • You must visit each booth while you are at SnowJam San Diego or Las Vegas.
  • Have your SnowJam Membership (admission ticket) scanned at EACH booth you plan on receiving benefits from.
  • If you do not have your SnowJam Membership document scanned while at the event (or virtually), you are not eligible to receive a lift ticket. The last day to claim your lift tickets is December 5th at 5pm. 
  • Still having trouble? Click here to contact us!
  • Anyone who attends the live or virtual SnowJam events can claim a free midweek lift ticket. You must visit the Snow Valley booth (in person or online) and have your SnowJam Membership scanned. The voucher will be sent to you via email. This deal is valid non-holiday and midweek only. 
  • Everyone who purchases a SnowJam Membership receives alternating half price and free lift tickets throughout the season. Bring your SnowJam Membership (with barcode and QR code) to the guest services window at Snow Valley. Your first, third, fifth, seventh visits are half price. Visits two, four, and six are FREE. No blackout dates or restrictions to this deal.
  • Still having trouble? Click here to contact us!